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Course Details

HO011 Maximizing the Effectiveness of Telephone Counseling with HECM Clients - Interactive Webinar Training

This webinar will review best practices that counselors may employ before, during, and after their counseling sessions with potential HECM borrowers to maximize clients’ understanding and recall of HECM concepts. An interactive format will permit participants to share their own questions and suggestions, and benefit from ideas offered by other counselors. By the end of this session, you will be able to apply at least two techniques to enhance your telephone counseling sessions and maximize client comprehension of key HECM concepts. This faculty-led webinar training will last 90-minutes and include resource materials, check-and-reflect activities, interactive polling, and participant Q&A with the faculty. A quiz will be open at the conclusion of the session which must be passed in order to obtain a certificate and credit toward continuing education hours. Participants can access the training site upon registration and begin looking at the available resources prior to the live online training session. Participants will complete the quiz and print their certificate immediately after the live session.

This course provides 1.5 hours of continuing education.

Course Length: 1/2 Days

Tuition: $79

Course counts toward a professional certificate (PCP): No